Return & Refund Policy

We want you to love every piece you bring home. If something isn’t quite right, here’s how returns work.

Return window

You have 30 days from the delivery date to request a return.

Condition of items

To be eligible, items must be unused and unworn, in their original condition, with all tags and original packaging attached.

Items that can’t be returned

For hygiene and product-integrity reasons, the following are final sale and cannot be returned:

• Opened or unsealed vinyl records
• Used candles, soaps, or personal-care and bath products
• Intimate or personal-use items
• Sale, clearance, and final-sale items
• Gift cards
• Custom or personalized items

How to start a return

Email us at customerservice@katybabysboutique.com with your order number and the reason for your return. We’ll reply with instructions. Please don’t send items back before receiving return authorization.

Return shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. Original shipping charges are non-refundable except in those cases.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

Exchanges

The fastest way to exchange an item is to return the original (following the steps above) and place a new order. If you need help, just reach out.

Defective, damaged, or incorrect items

If your item arrives defective, damaged, or isn’t what you ordered, contact us at customerservice@katybabysboutique.com within 14 days of delivery with photos. We’ll cover the cost of making it right.

Contact us

Questions about a return? Email customerservice@katybabysboutique.com.